See also: CTC Online - Your Educator Account / CTC Online - Written Instructions for Application and Payment

 

This page contains resources such as step-by-step videos to guide new and existing educators through the online registration process and offers helpful tips to troubleshoot login issues.   

If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  You must register to use the online system by clicking the 'Create Educator Account' link on the CTC Online Login page even if you were issued a document/credential or submitted an application prior to February 2017.

IMPORTANT:  Your User ID cannot be changed after it has been created.

Your Educator Account account allows you to complete recommendations, submit background clearance documents (Certificate of Clearance and Activity Supervisor Clearance), renew documents, check the status, and view or print your documents. You can also use your account to update your personal information and address on file with the Commission.  Please visit CTC Online - Your Educator Account for additional information.

Log in with Your User ID and Password

If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  Please see the information under Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017.

Registered users (new and existing educators) must now login with their User ID and Password.  

To login if you have a registered User ID:

  1. Click the Educator Login button on the Commission's Home page.
  2. Type your registered User ID and Password on the CTC Online Login page
  3. Then click Login.

    CTC Online Login page.

Typing Passwords

  • Type the password in the Password field.  Do not copy and paste the password, it will not work.
  • Make sure the CAPS lock is off.

Troubleshooting - Log In


The following message may appear:

"Invalid username/password specified."
This message will display when the User ID and Password are entered incorrectly or the account is locked.   

  • Review the information under the "Invalid username/password specified" item for further assistance.

Troubleshooting Tips

"Invalid username/password specified" message

The “Invalid username/password specified” error message will display when the User ID and Password are entered incorrectly or the account is locked.   

Check your information

  • Type your password in.  Do not copy and paste, it will not work.
  • Make sure the CAPS lock is off when typing in your password.
  • To avoid being locked out when the error message displays after your second attempt to login, do not try again.  Please see the information under Forgot Your User ID? and then Forgot Your Password?/Password has expired to recover your User ID and reset your password.   

If your account is locked

  • Accounts are locked after five unsuccessful login attempts.  
  • Please wait 24 hours before you to attempt to login again.
  • If you used Forgot Your Password? and you reset your password or received a temporary emailed password and you still get this message when trying to login, your account is locked.  Please wait 24 hours before you to attempt to login again.
Invalid username/password specified error message.

 

"The selected record has been modified by another user..." message

At any point in the online process, you may get the message stating that 'The selected record has been modified by another user since it was retrieved.  Please continue'

This message will not lock your account.  There is no need for concern as you are modifying the record.

Below are instructions on what to do when this message displays.

  1. The pop-up message displays.  Click OK or CLOSE.  The pop-up message will disappear.

    The selected record has been modified by another user message.
  1. The previous page you were on will display again.  Repeat the last action taken before the pop-up message displayed.
  2. Repeat Steps1 and 2 until the message no longer displays.

Page does not display or is inactive

When a page does not load correctly, you may notice the following:

  • A rotating oval may display over a blank page
  • The page does not display properly or completely
  • Not all of the fields with a white background are accessible

Please try the following:

  • Logout and close all browsers.
  • Try again using a different browser.

The rotating circle indicates the page is not loading or in active.

 

Log in with Your User ID and Password

If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  Please see the information under Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017.

Registered users (new and existing educators) must now login with their User ID and Password.  

To login if you have a registered User ID:

  1. Click the Educator Login button on the Commission's Home page.
  2. Type your registered User ID and Password on the CTC Online Login page
  3. Then click Login.

    CTC Online Login page.

Typing Passwords

  • Type the password in the Password field.  Do not copy and paste the password, it will not work.
  • Make sure the CAPS lock is off.

Troubleshooting - Forgot User ID?

The following messages may appear:

"Invalid username/password specified."
  • This message may display when the User ID and Password are typed incorrectly or the account is locked.
  • Review the information under Invalid username/password specified item below for assistance.

Forgot Your User ID?

You can retrieve your registered User ID through the Forgot Your User ID? link.

To retrieve your registered User ID:

  1. Click Forgot Your User ID? on the CTC Online Login page.

    Forgot Your User ID? link on CTC Online Login page.
  1. On the next page, click Educator.  
  2. Then type the requested information to view your User ID.
  3. If the User ID page displays, make a note of the User ID and keep it secure. 

Troubleshooting - Forgot User ID?

The following messages may appear:

"The information you submitted does not have a match."
  • Click the Back button.  On the next page, click the Cancel button to return to the  CTC Online Login page.  Please try again.  You must click Educator not Authorized Submitter.
"SSN and DOB combination does not match, please try again."
  • If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  Please see Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017.


Forgot Your Password? / Password has expired

There are two options for resetting your password. 

  • Click Forgot Your Password? when you do not remember your password. 
  • Click Reset Password on the Expired Password page.

Forgot Your Password?

  1. Click Forgot Your Password? on the CTC Online Login page then go to Step 2.
    Forgot Your Password? link on CTC Online Login page.

Your password has expired.

  1. Click Reset Password on the password has expired page then go to Step 2.
    Expired Password page with Reset Password button.
  1. On the next page, click Educator.
  2. Then type the requested information to reset the password.
  3. Return to the CTC Online Login page to login using your registered User ID and new Password.  Please see Login with your User ID and Password.

Troubleshooting - Forgot Your Password?

The following messages may appear:

"The information you submitted does not have a match."
  • Click the Back button.  On the next page, click the Cancel button to return to the  CTC Online Login page.  Please try again.  You must click Educator not Authorized Submitter.
  • Confirm your User ID.  Please use the Forgot Your User ID? link.
"SSN and DOB combination does not match, please try again."
  • If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  Please see Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017.

Register using the Create Educator Account link

Read this if you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.

All users (new and existing educators) must now login with their registered User ID to access their information through the CTC Online system. 

To register your User ID and Password:

  1. Click Create Educator Account on the CTC Online Login page. 

    Create Educator Account link on the CTC Online Login page.
  1. Type your information and click OK to continue.
  • When the Existing user profile cannot be found page displays, confirm your Social Security Number and Date of Birth by re-typing it.  You must re-type this information to continue your registration. 
  • If an existing profile matches our records, the User Profile page will display.  

    Note:  The text displayed at the top of the page in grey fields cannot be updated until you login with your User ID and Password.
  1. Complete the Profile page to register your User ID, Password and Challenge questions and answers.
  • User ID:  Carefully type your User ID.   Once it is created, it cannot be changed. For security purposes, never use your SSN as your User ID.
  • Email address:  You must include a current valid email address as this is how password recovery information and other important correspondence regarding your file will be distributed.
  1. When all of the system requirements are met, the User ID Created page will display confirming your User ID.  Please take note of the User ID and keep it secure. 
  • If this page did not display, the User ID was not created. Please try again.
  1. Click Return to Login.
  1. Login with your registered User ID and Password. 

 

Logout

To securely logout of your account:

  1. Click the Person icon at the top right corner of the page.
    The Person icon displays at top right corner of page.

 

  1. Click Logout.
    Logout link at the far right of the window.

 

  1. The following page confirms you have securely logged out. 
    Click Back to Home to return to the Commission’s web page.
    Back to Home link returns to the Commission's home page.

 

New Educators

For individuals who have never held California certification
This step-by-step video tutorial will guide new users through the process of creating an Educator Profile in the CTC Online system, including creating a User ID and Password.  This tutorial is for individuals who have never held California certification.

IMPORTANT:  Your User ID cannot be changed after it has been created.

Existing Educators

For individuals currently/previously certified in California
This step-by-step video tutorial will assist educators who have already held certification with creating a CTC Online User ID and Password.  If you have not logged into the CTC Online system since February 2017, then you probably do not have a registered User ID.  

IMPORTANT:  Your User ID cannot be changed after it has been created.

 

Need more help?

The following pages provide additional information when using the CTC Online system:

For additional credentialing information, please visit the Credentials page.

Contact Us

If you have tried the troubleshooting recommendations on this page and are still having issues using the CTC Online system, please use a different web browser and try again. 

If you need further assistance, please send an email to credentials@ctc.ca.gov with the following information:

  • What you were attempting to do (provide as much detail as possible)
  • The page or location on which you are encountering the issue
  • The type of device you were using
  • The internet browser you were using
  • Include a screenshot of the error message or provide the exact text  
  • Include your full legal name

IMPORTANT:  Never email any part of your Social Security Number.  


Updated June 22, 2018