How to Log In

1. Use the Forgot Your User ID link on the CTC Online Login page.

2. On the next page, select Educator.

3. Enter your social security number (or individual taxpayer identification number, if you do not have a social security number) and date of birth, then click OK.

4. When the User ID displays, save it somewhere secure.

If you cannot log in, please check if any of the following Common Login Issues apply:

• The Information You Submitted Does Not Have a Match
• Invalid Username/Password Specified
• Locked Account
• I No Longer Have Access To The Email Associated To My Account

1. On the CTC Online Login page,
   click Forgot Your Password.

2. If your password has expired, you will be prompted to click on "Reset Password".

3. On the next page, select Educator.

4. Enter your User ID.

5. Answer the challenge questions.
   If you do not answer your challenge questions accurately, you will be asked to provide your Social Security Number, Date of Birth, and Email address associated with your account.

6. Then click Email My Temporary Password.
   A temporary password will be sent to the email address associated with your account

7. Return to the CTC Online Login page and attempt to log in using your user ID and temporary password.

If you cannot log in, please check if any of the following Common Login Issues apply:

• The Information You Submitted Does Not Have a Match
• I did not receive a password reset email
• I No Longer Have Access To The Email Associated To My Account
• Invalid Password format. Please verify and re-enter.
• Invalid Username/Password Specified
• Locked Account