The Commission on Teacher Credentialing (Commission) is committed to providing equal access to all programs and services to all individuals in accordance with the Dymally-Alatorre Bilingual Services Act. (California Government Code sections 7290-7299.8) If you feel that the Commission has not provided you with adequate interpretation services and/or translated materials, you may submit a Language Access Complaint Form to the Commission’s Executive Office. Below is the information regarding the Language Access Complaint Procedures.

Language Access Complaint Procedures

Step 1. File a Complaint

Complete the Language Access Complaint Form, attaching additional sheets of paper as necessary, or prepare a written complaint that includes the following:

  • Name, address, email address, and phone number of the person filing the complaint
  • List language, services and documents needed
  • List name(s), division(s), and division staff involved, if known
  • Provide a detail explanation of complaint, including language and any document(s) needed, if known
  • Describe in detail how you and/or Commission staff attempted to resolve the problem. Please be as specific as possible

Submit written complaint to:

Commission on Teacher Credentialing
Attn: Executive Office
651 Bannon Street, Suite 600
Sacramento, CA 95811

Or email complaint to: execoffice@ctc.ca.gov.

Step 2. Acknowledgement

The Commission will send an acknowledgement within 10 business days of receipt of the complaint.

Step 3. Informal Resolution

Within 45 calendar days, the Commission will conduct a review of the complaint to determine the validity of the alleged violation. If appropriate, the Commission will contact the complainant to discuss the matter and attempt to reach an informal resolution of the complaint. Any informal resolution of the complaint shall be documented, and the case will be closed.

Step 4. Written Determination

If an informal resolution of the complaint is not reached in Step 3, within 60 calendar days of receipt of the complaint, a written determination as to the validity of the complaint, and description of the resolution, if appropriate, will be forwarded to the Executive Director for approval. The Commission shall communicate the determination and resolution to the complainant within 60 calendar days of receipt of the complaint.

(If a complaint is received in a language other than English, the response time may be extended as necessary to acquire a translation of the complaint and Commission’s letter of determination).

Step 5. Final Determination and Resolution

The Commission will communicate the determination and resolution to the complainant within 75 calendar days of receipt of the complaint, unless the Executive Director authorizes additional time for further consideration of the complaint. Any authorized extension of time will be communicated to the complainant. Any request for reconsideration of the Commission’s response to the complaint shall be at the discretion of the Executive Director.

Updated September 17, 2024