CTC Online - Your Educator Account

If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.  Please see the information under Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017.

Registered users (new and existing educators) must now login with their User ID and Password.  

To login if you have a registered User ID:

1. Click the Educator Login button on the Commission's Home page.
2. Type your registered User ID and Password on the CTC Online Login page
3. Then click Login.
   
   

Typing Passwords

• Type the password in the Password field.  Do not copy and paste the password, it will not work.
• Make sure the CAPS lock is off.

Troubleshooting - Log In

The following message may appear:

"Invalid username/password specified."
This message will display when the User ID and Password are entered incorrectly or the account is locked.   

• Review the information under the "Invalid username/password specified" item on the Login Help page for further assistance.

IMPORTANT: Name changes cannot be made using the CTC Online system.  Submit Form 41-NC to change your name, or request a correction to your Social Security Number, Individual Tax ID Number, or date of birth.

1. Log in with your User ID and Password.

• The Personal Information page displays after the Legal Disclaimer page.
  • The top section of the page displays your Personal Information.

2. Click Add or Change Personal Information to update your personal information.   A profile created by the recommending entity may contain only your name and email address.
   
   

3. Type your information in the required fields.  

• To enter the Last Known County of Employment, click the pick applet on the right of the box to select your County of Employment from a pop-up window. 

• If you are not currently employed, please enter your current county of residence.
  
  

4. You must click Save when you are done before clicking the any other button.  Otherwise you will lose all changes made.
   

5. Click Next to continue if the address is accurate and the Country information displays.

• TIP - If you need to update your mailing address or add the country information, please see "Add or Change Your Address".
  
  
  

1. Log in with your User ID and Password.

• The Personal Information page displays after the Legal Disclaimer page.
  • The bottom section of the page displays your Address.

2. Click Add or Change Address to update your mailing address.   
   

3. Type your information in the required fields.  

• You must click Save when you are done before clicking any other button.  Otherwise you will lose all changes made.  
  
  

4. Click Next to continue if your address is accurate and the Country information displays.
   
   
   

1. Log in with your User ID and Password.

2. Click the Person icon at the top right corner of the page.
   
   

3. Click My Account at the far left.
   

4. Your current information will display.  Click Edit to change the information.
   

5. Click in a box, delete the current text and type the new information.

• Note:  First and Last Names, and the Birth Date cannot be changed online.  You must submit form 41-NC.  User IDs cannot be changed.

6. When finished, click Save at the top left of the page.
   
   

7. Leave this page or Logout

• To continue viewing your information, click the Login tab.
• To securely logout, click the Person icon at the top right corner of the page and then click Logout.
  

1. Log in with your User ID and Password

2. Click the Person icon at the top right corner of the page.
   
   

3. Click My Account at the far left.
   

4. Your current information will display. Click Change Password.
   
   

5. Type your Current Password.
6. Type your New Password.
7. Re-type your New Password.
8. When finished, click Save at the bottom of the page.
   

Note: You must type your new Password when you log in again.

9. Leave this page or Logout

• To continue viewing your information, click the Login tab.
• To securely logout, click the Person icon at the top right corner of the page and then click Logout.
  

1. Log in with your User ID and Password.
   

• The Personal Information page displays after the Legal Disclaimer page.

2. Scroll to the far right of the page to view your fingerprint clearance status.
   

Please visit the Fingerprint Information and Fingerprint FAQ pages for information regarding this process.

1. Log in with your User ID and Password.

• The Application tab displays after the Legal Disclaimer and Personal Information page.

2. Click the Application tab to view the status of your submitted application(s).
3. Click the up/down or left/right arrows to view additional records.
4. The Status column displays the application's current status.

• Please view “What does my application status mean?” for additional information.
  

5. Compare the information under the Date Paid column to the Application Status date posted on the Commission's website.

1. Log in with your User ID and Password.

• The Document tab displays after the Legal Disclaimer and Personal Information pages.

Find a Document

1. Click the Document tab 

• Use the down arrow in the "Issue Date" column to sort the list with your most current document on top.
• Use the left or right arrow buttons to display additional documents. 
• Use the scroll bar to view the information displayed to the right of the screen.
  
  
  
  

1. From the list of documents, click on the hyperlinked Document Number to view its details, including renewal requirements.
   
   
   

2. Specific renewal requirements associated with your document will be listed under the "Renewal Requirements" heading.  The renewal description will outline what needs to be completed to clear each requirement.
   
   
   
3. If all of your document authorizations do not display, please try changing the width of the columns.

• Place your mouse pointer between the column heading for Authorization Description and Subject Code (or any two column headings.)
• The mouse pointer changes to double arrows.  Do not click on the heading column or row as the sort/lock option will display.

• Click the mouse and drag the double arrows to the right or left until the column has changed to the desired width.
  

• Review the authorizations.  If all of the authorizations do not fully display, repeat the above steps.

When viewing a document as described under Find and View a Document, you can print a document's detail.

1. Use the Print function from your web browser to print the screen with all the document's detail.  Some users may need to right click on the screen to bring up a print menu.  You can also click CTRL + P, or Command + P on macOS, from your keyboard to print the page.
   
   Firefox users:  the first page of Firefox's Print Preview may be blank.  A document's detail will print on the following pages.
   

2. Click Back to return to the Document tab.
   
   
   

When viewing a document as described under Find and View a Document, you can have an unofficial copy of a document suitable for framing sent as an attachment to the email address on file.

TIP:  Verify the email address in your personal profile is the one you are currently using.  If you need to change your email address, please see "Add or Change Your Personal Information".

1. Click Email Document.
   
   

• A message confirming that the email has been sent will not display.  
• Please wait up to 4 hours for the email to appear in your email.  
  
• If you do not receive the email, check your SPAM or junk folder.
  
  

Below is a sample of the document that will be sent as an attachment.

2. Click Back to return to the Document tab.
   

If you have tried the troubleshooting recommendations on this page and are still having issues using the CTC Online system, please use a different web browser and try again. 

If you need further assistance, please send an email to credentials@ctc.ca.gov with the following information:

• What you were attempting to do (provide as much detail as possible)
• The page or location on which you are encountering the issue
• The type of device you were using
• The internet browser you were using
• Include a screenshot of the error message or provide the exact text  
• Include your full legal name

IMPORTANT:  Never email any part of your Social Security Number.