See also: Login Help

 

This page contains information on how to update your account information, view your fingerprint clearance, application and document status, view, print or email your documents, and submit an application and payment.  If you are unable to login, please visit Login Help for assistance. 

Update Your Information

Add or change your email address, phone number, county of employment and mailing address, as well as your password and challenge questions and answers.  Consider updating your challenge questions and answers when you use an email address to reset your password.

Add or Change Your Personal Information

IMPORTANT: Name changes cannot be made using the CTC Online system.  Submit Form 41-NC to change your name, or request a correction to your Social Security Number, Individual Tax ID Number, or date of birth.

  1. Log in with your User ID and Password.
  • The Personal Information page displays after the Legal Disclaimer page.
    • The top section of the page displays your Personal Information.
  1. Click Add or Change Personal Information to update your personal information.   A profile created by the recommending entity may contain only your name and email address.
    Add or Change Personal Information button.
  1. Type your information in the appropriate fields.  
  • To enter the Last Known County of Employment, click the pick applet on the right of the box to select your County of Employment from a pop-up window. 
  • If you are not currently employed, please enter your current county of residence.
    Last Known County of Employment pick applet.
  1. You must click Save when you are done before clicking the any other button.  Otherwise you will lose all changes made.
    Save button on Personal Information section.
  1. Click Next to continue if the address is accurate and the Country information displays.
  • TIP - If you need to update your mailing address or add the country information, please see "Add or Change Your Address".
    Next button on Personal Information and Address page.

Add or Change Your Address

  1. Log in with your User ID and Password.
  • The Personal Information page displays after the Legal Disclaimer page.
    • The bottom section of the page displays your Address.
  1. Click Add or Change Address to update your mailing address and to add the Country information if it is missing.   
     Add or Change Address button.  Check the Country is listed.
  1. Type your information in the appropriate fields.  
  • You must click Save when you are done before clicking any other button.  Otherwise you will lose all changes made.  
    Save button on Add or Change Address section.
  1. Click Next to continue if your address is accurate and the Country information displays.
    Next button on Personal Information and Address page.

Edit Your Challenge Questions and Answers

  1. Log in with your User ID and Password.
  1. Click the Person icon at the top right corner of the page.
    The Person icon displays at top right corner of page.
  1. Click My Account at the far left.
    My Account link at the far left of the window.
  1. Your current information will display.  Click Edit to change the information.
    Edit button to change Challenge questions and answers.
  1. Click in a box, delete the current text and type the new information.
  • Note:  First and Last Names, and the Birth Date cannot be changed online.  You must submit form 41-NC.  User IDs cannot be changed.
  1. When finished, click Save at the top left of the page.
    Save button for Challenge questions and answers

Leave this page.

  1. Click the Login tab to continue viewing your information.
    Login tab to leave the Edit Change Password page.

 

Change Your Password

  1. Log in with your User ID and Password
  1. Click the Person icon at the top right corner of the page.
    The Person icon displays at top right corner of page.
  1. Click My Account at the far left.
    My Account link at the far left of the window.
  1. Your current information will display. Click Change Password.
    Change password button
  1. Type your Current Password.
  2. Type your New Password.
  3. Re-type your New Password.
  4. When finished, click Save at the bottom of the page.
    Save button on Change Password page.

Note: You must type your new Password when you log in again.

Leave this page.

  1. Click the Login tab to continue viewing your information.
    Login tab to leave the Edit Change Password page.

 

Check the Status

Check the status of your fingerprint clearance, application and documents.

Check Your Fingerprint Clearance Status

  1. Log in with your User ID and Password.
  • The Personal Information page displays after the Legal Disclaimer page.
  1. Scroll to the far right of the page to view your fingerprint clearance status.
    Fingerprint status field

Please visit the Fingerprint Information and Fingerprint FAQ pages for information regarding this process.

 

Check Your Application Status

  1. Log in with your User ID and Password.
  • The Application tab displays after the Legal Disclaimer and Personal Information page.
  1. Click the Application tab to view the status of your submitted application(s).
  2. Click the up/down or left/right arrows to view additional records.
  3. The Status column displays the application's current status.
  1. Compare the information under the Date Paid column to the Application Status date posted on the Commission's website.

Application Status and Date Processing comparison

Need more help?

Submit an Online Application

Submit your Online Application, Complete Your Program's Recommendation and Renew Your Document.  For additional credentialing information, please visit the Credentials page.  For fee information, please view the Fee Schedule Information (CL-659) [PDF] leaflet.

When you submit an online application you are certifying (or declaring) under penalty of perjury under the laws of the State of California that all the statements in your application are true and correct.

 

Documents: View, Print and Email

The information presented on the Commission's secure website is the official record of the educator's certification status. The Commission does not print and mail official copies of documents. 

Educators can view a step-by-step video on how to view, print and email an unofficial copy of a document.

Find and View a Document

  1. Log in with your User ID and Password.
  • The Document tab displays after the Legal Disclaimer and Personal Information pages.

Find a Document

  1. Click the Document tab 
  • Use the down arrow in the "Issue Date" column to sort the list with your most current document on top.
  • Use the left or right arrow buttons to display additional documents. 
  • Use the scroll bar to view the information displayed to the right of the screen.

    Document tab arrows and scroll bar

View a Document's details
  1. From the list of documents, click on the hyperlinked Document Number to view its details, including renewal requirements. 

    Document tab with hyperlinked document number

  1. Specific renewal requirements associated with your document will be listed under the "Renewal Requirements" heading.  The renewal description will outline what needs to be completed to clear each requirement.

    clear-renewal-req

Print a Document's Detail

When viewing a document as described under Find and View a Document, you can print a document's detail.

  1. Use the Print function from your web browser to print the screen with all the document's detail.  Some users may need to right click on the screen to bring up a print menu.  You can also click CTRL + P, or Command + P on macOS, from your keyboard to print the page.

    Firefox users:  the first page of Firefox's Print Preview may be blank.  A document's detail will print on the following pages.
The document 's detail view.

 

  1. Click Back to return to the Document tab.
    Document's detail Back button

Email a Document

When viewing a document as described under Find and View a Document, you can have an unofficial copy of a document suitable for framing sent as an attachment to the email address on file.

TIP:  Verify the email address in your personal profile is the one you are currently using.  If you need to change your email address, please see "Add or Change Your Personal Information".

The document 's detail view.

  1. Click Email Document.
    Email Document button
  • A message confirming that the email has been sent will not display.  
  • Please wait up to 4 hours for the email to appear in your email.  
  • If you do not receive the email, check your SPAM or junk folder.

Below is a sample of the document that will be sent as an attachment.

Emailed unofficial document

  1. Click Back to return to the Document tab.
    Document's detail Back button

Contact Us

If you have tried the troubleshooting recommendations on this page and are still having issues using the CTC Online system, please use a different web browser and try again. 

If you need further assistance, please send an email to credentials@ctc.ca.gov with the following information:

  • What you were attempting to do (provide as much detail as possible)
  • The page or location on which you are encountering the issue
  • The type of device you were using
  • The internet browser you were using
  • Include a screenshot of the error message or provide the exact text  
  • Include your full legal name

IMPORTANT:  Never email any part of your Social Security Number.  


Updated May 09, 2018