"Invalid Token" Upon User Authentication
Zoom Issues on Pop Up Windows
User Password Requirements
How to Report Technical Issues
If during 2019-20 assignment monitoring you find technical issues with the system, (e.g. you are able to access a school outside of your workload, or an exception does not save, etc.), document these issues using the following format:
|User Email Address||User Level||Screen||Reproduction Steps||Expected Results||Actual Results|
|CalSAAS@ctc.ca.gov||District Admin||All Exceptions||Only results for Example Charter school (C) should populate in exception list.||Both schools appear in exception list.|
Please take a screenshot and then, if you are a:
- County Admin, send to CalSAAS@ctc.ca.gov
- Single District County District Admin, send to CalSAAS@ctc.ca.gov
- Any user created by either of the above should send these to their Monitoring Authority.
We are counting on Monitoring Authorities to screen their users' emails for misunderstandings and duplicate system issues already reported by the Monitoring Authority.
Not Receiving "Forgot your password" Email
Educator Authorization pop up window
In the Exceptions screens, users have the ability to view details related to a particular educator by selecting the green + sign, to the left of the educator's name. Within the Details section, the Educator's Authorizations which were held on census date can be viewed by selecting the "Educator Authorization" link. Upon clicking this link, a pop up window will populate, similar to the image below. Ensure that the educator's name in this pop up window is accurate. If the educator's name in the pop up window does not reflect the educator you clicked on, it could be an issue with your internet browser. Try logging out and closing the internet browser. Then open a new browser and log back in.
"Locked out" message after log-in attempt
Screens not populating
If when selecting an Exception screen the screen does not populate and remains blank, the user should be advised to log out, close the internet browser and open a new browser. CalSAAS supports current versions of the browsers listed below:
- Google Chrome
Internet Explorer is not recommended when using CalSAAS.
Unable to create new TPSL List entry
To create a new entry to the Teaching Permit for Statutory Leave (TPSL) List, follow the steps outlined below:
On the TPSL List screen click the "New" button. In the "Create new entry" window, enter the name and SEID of the TPSL holder. Then in the Permit Details section click the "Add" button. CalSAAS users must edit and complete all sections in permit details box, including Subject, Grade, Specific Statutory Leave Section, School Site of Assignment (CDS), Setting, Teacher of Record's name, Teacher of Record's SEID, and Number of Cumulative Days Served. Then click the "Create" button.