The following pages provide initial technical and troubleshooting help when using the CTC Online system.
Login Help
The Login Help page provides information on the following topics:
- Error messages
- Page does not display or is inactive
- Log in with your User ID and Password
- Forgot Your User ID?
- Forgot Your Password?/Password has expired
- Register using the Create Educator Account link. This link is for:
- Individuals who have never submitted an application.
- Educators who have not logged in since February 2017.
Educators who have received the "Your Login is no longer valid" message.
- Individuals who have never submitted an application.
Your Educator Account
The CTC Online - Your Educator Account page provides information on the following topics :
- Add or Change Your Information
- Add or Change Your Address
- Edit Your Challenge Questions and Answers
- Change Your Password - when you are logged into your account
- Check the Status: fingerprint clearance, application and documents, including additional application status information
- Documents: view, print and email.
Written Instructions for Application and Payment
The CTC Online – Written Instructions for Application and Payment page provides information on the following topics:
- Error messages
- Complete Your Program's Recommendation
- Return Your Program's Recommendation
- Renew Your Document - selecting a base credential
- Apply for Fingerprint Clearance (COC and ASCC)
- Complete a saved COC or ASCC application
- Professional Fitness Questions (PFQs)
- Payment
Updated August 09, 2022