The following pages provide initial technical and troubleshooting help when using the CTC Online system.

Login Help

The Login Help page provides information on the following topics:

  • Error messages
  • Page does not display or is inactive
  • Log in with your User ID and Password
  • Forgot Your User ID?
  • Forgot Your Password?/Password has expired
  • Register using the Create Educator Account link.  This link is for:
    • Individuals who have never submitted an application.
    • Educators who have not logged in since February 2017.
      Educators who have received the "Your Login is no longer valid" message. 

 

Your Educator Account

The CTC Online - Your Educator Account page provides information on the following topics :

  • Add or Change Your Information
  • Add or Change Your Address
  • Edit Your Challenge Questions and Answers
  • Change Your Password - when you are logged into your account
  • Check the Status: fingerprint clearance, application and documents, including additional application status information
  • Documents: view, print and email.

 

Written Instructions for Application and Payment

The CTC Online – Written Instructions for Application and Payment page provides information on the following topics:

  • Error messages
  • Complete Your Program's Recommendation
  • Return Your Program's Recommendation
  • Renew Your Document - selecting a base credential
  • Apply for Fingerprint Clearance (COC and ASCC)
  • Complete a saved COC or ASCC application
  • Professional Fitness Questions (PFQs)
  • Payment

 

Updated July 11, 2018