CTC Online - Technical and Troubleshooting Help

The following pages provide initial technical and troubleshooting help when using the CTC Online system.

Login Help

The Login Help page provides information on the following topics:

• Error messages
• Page does not display or is inactive
• Log in with your User ID and Password
• Forgot Your User ID?
• Forgot Your Password?/Password has expired
• Register using the Create Educator Account link.  This link is for:
  • Individuals who have never submitted an application.
    
  • Educators who have not logged in since February 2017.
    Educators who have received the "Your Login is no longer valid" message. 

Your Educator Account

The CTC Online - Your Educator Account page provides information on the following topics :

• Add or Change Your Information
• Add or Change Your Address
• Edit Your Challenge Questions and Answers
• Change Your Password - when you are logged into your account
• Check the Status: fingerprint clearance, application and documents, including additional application status information
• Documents: view, print and email.
  

Written Instructions for Application and Payment

The CTC Online – Written Instructions for Application and Payment page provides information on the following topics:

• Error messages
• Complete Your Program's Recommendation
• Return Your Program's Recommendation
• Renew Your Document - selecting a base credential
• Apply for Fingerprint Clearance (COC and ASCC)
• Complete a saved COC or ASCC application
• Professional Fitness Questions (PFQs)
• Payment