If  you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID and password even if you were issued a document/credential or submitted an application prior to February 2017.

  • Visit the Login Help page for:
    • step-by-step videos on the registration process for new and existing educators
    • tips to troubleshoot common login issues

  • Visit the CTC Online - Your Educator Account page for tips on how to:
    • update your information
    • view your fingerprint clearance, application and document status
    • view, print or email your documents
    • submit an application and payment

Contact Us

If you have tried the troubleshooting recommendations on this page and are still having issues using the CTC Online system, please use a different web browser and try again. 

If you need further assistance, please send an email to with the following information:

  • What you were attempting to do (provide as much detail as possible)
  • The page or location on which you are encountering the issue
  • The type of device you were using
  • The internet browser you were using
  • Include a screenshot of the error message or provide the exact text  
  • Include your full legal name

IMPORTANT:  Never email any part of your Social Security Number.  

Updated April 16, 2018