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Title
Technical Help
Technical Help
If you are experiencing problems with the Commission's website, check the following list before contacting the Webmaster:
Training Modules, PDF documents, Live Video
CTC uses as number of different technologies in delivering web services to the public. You may need a web browser plugin to view some of the content on this site. Please see the following table to be sure you have the correct plugin installed.
| Can't view PDF documents |  Get Adobe Reader |
| Can't view training demos or simulations |  Get Adobe Flash Player |
| Can't view live video feed | Download and install Microsoft Silverlight |
Web browser and device support
The CTC website, including CTC Online, fully supports the following browsers:
 Microsoft Internet Explorer (IE), versions 7, 8, 9 Download Internet Explorer for Windows. |
 Mozilla Firefox 4.x and above Download Mozilla Firefox for Mac OS X or Windows. |
 Google Chrome Download Google Chrome for Mac OS X or Windows. |
Note: The CTC Online web site, including Online Services for both Agencies and Educators, is not currently compatible with the Safari web browser. Safari is installed as the default browser on Mac OS X. In addition, because the iPad and other iOS devices like the iPhone and iPod touch only allow the Safari browser engine, those devices are also incompatible with CTC Online.
The Commission on Teacher Credentialing launched the state-of-the-art CTC Online system in order to best meet the current and future needs of California's teachers. The issue with Safari support is based on an incompatibility with the Oracle software used in the system, not with the CTC's design. We share your frustration with this incompatibility and we have a service request into Oracle to provide a solution. There is currently no timeline to have this completed. However, both the Chrome and Firefox browsers are supported on OS X, as indicated above.
Trouble viewing pages on CTC Online - Pop up blocker exceptions
CTC Online uses pop-up windows for some functions, and these windows may be blocked by your web browser. If you have trouble viewing pages on CTC Online, you may need to create an exception in your web browser for pop-up windows. Use the following instructions to allow an exception for the CTC Online website:
- Internet Explorer (IE) Pop-up Blocker: frequently asked questions
- Firefox Pop-up blocker settings
- Chrome - Manage pop-ups
- ctc.ca.gov
- https://educator.ctc.ca.gov
Web Traffic
The Commission's website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.
Your Internet Service Provider (ISP)
Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).
Memory
Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.