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Additional Application Status Information

    Application Questions

  • How long should it take to process my application?
      Paper applications mailed directly to the Commission are typically processed within 50 business days providing that no additional background or professional fitness review is required. This time frame does not include holidays or weekends.

      Online renewals or recommendations submitted from an approved program are typically processed within 10 business days when no additional review based on background or professional fitness review is required.

      Note that processing times do fluctuate throughout the year and are highest during the summer months. Applicants who need to have their application processed for employment purposes should submit their application no less than three months prior to applying for or beginning a position.
  • How can I monitor my application status online?
      The Commission allows you to monitor the status of your application(s) over the web by logging into CTC Online.
      • Once logged in, you will see your profile information. Click the Next button at the bottom right-hand corner of the screen.
      • You will be directed to a page with three tabs towards the top of the page (underneath your profile information). Click on the Application tab to view any pending applications.

        Image of CTC Online Application tab
      • You may sort the display view by clicking the down arrow ( Down arrow icon from CTC Online ) in the "Status" column to sort the list with your most recent application on top.
      • Clicking the arrow ( Right arrow icon from CTC Online ) to the left of your application to display the details of a specific application.

  • What does my application status mean?
      Pending Evaluation
      The application has been received by the Commission and is in queue to be evaluated by a Certification Analyst. Note that an application will remain at the "Pending Evaluation" status for the majority of the time until processing is complete.

      Fingerprints Pending Evaluation
      The application has been reviewed by a Certification Analyst and all academic requirements have been met. Processing will be complete once the Commission receives fingerprint information needed to complete the professional fitness review. Questions regarding fingerprint status should be emailed to Fingerprints@ctc.ca.gov.

      Pending Additional Evaluation
      The application has been reviewed by a Certification Analyst and all academic requirements have been met. Processing will be complete once the Commission completes the professional fitness review. Questions regarding the professional fitness review process should be emailed to DPPinfo@ctc.ca.gov.

      Returned for Additional Information
      The application has been reviewed by a Certification Analyst and it was determined that additional information is needed in order to qualify for the document requested. A letter outlining what must be submitted has been mailed to the educator (or employing agency if the application was submitted by an employer). Note: If the letter is not received after the application status shows as "Returned for Additional Information" for more than 10 business days then you should contact the Commission via email at Credentials@ctc.ca.gov for information on how to proceed.
  • Why can't I see my application online?
      If you cannot see your paper application online don't panic. Paper applications must be received, sorted, have the payment cashed, and then go through data entry before they are viewable online. During the highest workload season, this process may take a few weeks. If you provided a valid email address on your application then you should receive an email confirming when the intake process is complete and your application is viewable online.

      When a paper application is received and deemed to be incomplete by the Commission's Intake Unit it will be returned to you with a letter stating what is missing. Your paper application will be returned to you as incomplete reasons if:
      • You forgot to include the appropriate Application Fee
      • You did not provide all required personal information, including your full name, Social Security/Individual Taxpayer Identification Number, date of birth, physical address, or email address
      • You requested more than one credential type on your application (each credential type requires a separate application and fee)
      • You did not sign your application
  • How can I speed up the processing of my pending application?
      Paper applications are processed in the order they are received and unfortunately there is no way for an educator to speed up the processing time. However, the Commission does recognize that there may be instances where an educator's pay or employment will be in jeopardy if an application is not processed by a certain date. A request to expedite the processing of a pending application may be honored only when requested by an employing agency, and only when an educator's pay or employment is at risk. Please contact your employer to inquire about their ability to request that your application be expedited. Expedite requests should be submitted via email from the employing agency's email address and should include:
      • The requestor's name, position, and employing agency information
      • The applicant's full name and date of birth
      • The justifiable reason for requesting that the application be expedited
      Be aware that the Commission cannot guarantee that an application be processed by a certain date, but will make every effort to accommodate requests to expedite applications when submitted by an employing agency.
  • What happens if my application is missing something?
      If you realize you have forgotten to include something in your application packet you will need to wait until the application has been evaluated and you receive a letter requesting additional information. DO NOT send materials to the Commission separate from your application packet unless they are accompanied by the letter requesting additional information. This process ensures that your documentation does not get lost and is matched up to the correct application packet.

      Once your application is evaluated and it has been determined that additional information is needed in order to qualify you for the document requested, your online application status will change from Pending Evaluation to Returned for Additional Information and you will be mailed a letter outlining the required materials and the process by which you should submit those materials. You will have 60 days from the date the letter is mailed to provide the requested materials. Failure to submit the required materials within this 60 day timeframe will result in the expiration of your processing fee and will require you to re-submit a complete application packet.

      Note: If the letter is not received after the application status shows as "Returned for Additional Information" for more than 10 business days then you should contact the Commission via email at Credentials@ctc.ca.gov for information on how to proceed.



Updated June 11, 2015